Shipping policy
At Comfort & Step, we are committed to delivering your order quickly and safely. Please read our shipping policy below for complete details.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with your tracking number.
Shipping Time
Shipping times may vary depending on your location:
- Local Shipping: 3–7 business days
Delivery times are estimated and may be affected by customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the weight of the package.
In some cases, we may offer free shipping promotions on selected products or minimum order value.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS so you can track your shipment online.
If tracking updates take time to appear, please allow 24–48 hours after dispatch.
Delivery Issues
If your package is delayed, lost, or marked as delivered but not received, please contact our support team within 7 days of the delivery update.
We will assist you in contacting the courier service and resolving the issue.
Incorrect Address
Please make sure your shipping address is correct at checkout.
If the address provided is incorrect or incomplete, we are not responsible for delivery failure. If the order is returned to us, additional shipping charges may apply to resend it.